Your network details stay on your PC.

Local diagnostics

The app checks the target path, Windows networking state, SMB client settings, and bounded diagnostic evidence on your Windows PC. Diagnostic targets, network-share paths, IP addresses, credential contents, and raw Windows event messages are not automatically transmitted to Elias.

Operational logs stay in your local application-data folder. They contain bounded event names, timestamps, app and rule versions, status values, and error categories. They are designed to exclude targets, paths, IP addresses, credentials, access tokens, exception messages, and source paths.

Optional support reports

A report is sent only after you choose Still unresolved — submit report. You can export and inspect the same privacy-filtered JSON before sharing it.

Purpose, retention, and deletion

Submitted reports help investigate app failures, unresolved diagnoses, and gaps in diagnostic rules. Accepted reports are retained for no longer than 90 days and are then removed by an automated retention process.

To request earlier deletion, email tangguoba0312@gmail.com and include the support ID shown after submission. Do not send passwords, credentials, or the affected network path.

Service providers and processing

SMB Doctor is hosted on Alibaba Cloud infrastructure. If you explicitly submit a privacy-filtered support report, it may be processed and stored in the region where this service is hosted solely to investigate app failures and unresolved diagnostics. Reports are not sold or used for advertising and are retained for no longer than 90 days.

Publisher and contact