SMB DoctorSee the network path. Fix the next step.

Still blocked? Bring the evidence, not your passwords.

SMB Doctor can prepare a bounded report that describes what failed without including your network path, IP addresses, credentials, or raw event messages.

Email support Review privacy details

Before contacting support

  1. Run the diagnosis again.Use the complete UNC path, such as \\server\share, and keep the result visible.
  2. Review the ranked finding.Follow only the narrowly scoped next step. SMB Doctor does not recommend disabling Windows Firewall or SMB signing as a default fix.
  3. Compare two PCs when possible.Export a snapshot from a working PC and the failing PC, then load both files into SMB Doctor.

Submit a privacy-filtered report

After a diagnostic run, choose Export and preview report to inspect the JSON. If the problem remains unresolved, choose Still unresolved — submit report. Submission is an explicit action and the app shows a support ID when the service accepts the report.

Keep secrets out of your note.

Do not type passwords, usernames, access tokens, IP addresses, or the affected path into the free-form support note.

Request report deletion

Email tangguoba0312@gmail.com from any address and include the support ID. The ID identifies the submitted report without requiring your machine name or network path. Reports are otherwise removed automatically within 90 days.

Contact

Elias

Support: tangguoba0312@gmail.com
Privacy: tangguoba0312@gmail.com

Public support information effective 2026-09-01